Refund policy

 

Returns and exchanges
When shopping online, on www.livequestrian.ca we encourage you to read the size charts in order to choose the appropriate size for your purchase.

We stand behind the quality of our products and want you to be completely satisfied. If you are not satisfied or the purchased item is unsuitable, we will refund or exchange it within 10 days of your purchase, under the following conditions :

*No refunds on sale items, exchange or credit notes only

**All AirBag, Gas cartridge sales are a FINAL SALE, no refunds or exchanges for safety reasons.

 The product must be intact and not have been used. The label of the product must not have been removed. To be exchanged, the product cannot have been worn or washed. All parts of the product must be intact and present during exchange. The product must also be returned in its original and intact packaging;

 If you wish to exchange your product for another item, differences in prices must be paid accordingly.

An original copy of the invoice must be submitted when exchanging products in order to prove your purchase and the date thereof.

In the event of any defect in your products, the manufacturer’s warranty will apply.

Liv Equestrian. excludes certain products from its returns & exchange policy : products ordered especially for you, products in liquidation or final sale and horse care products.

Return procedure

The conditions mentioned above for exchanges apply to all purchases made online via our website. The exchange of the returned product will be made once the package has been received. The method of payment applied will be the same as the one used during the purchase. Liv Equestrian does not assume delivery charges (including taxes) on the returned item, except for a few pre-authorized exceptions. 

The steps:

1. Refund/Exchange Authorization: they must always be authorized by Liv Equestrian. Contact us by email to inform us of your intention. Upon reception of the trade-in authorization by Liv Equestrian, you will be able to proceed with the following steps. 

 2. Return the package to the address we will give you. Return costs will be borne by the customer. 

3. Confirmation of reception: Once the package has been received by Liv Equestrian, you will be contacted to confirm that the product has been received and an agreement can then be made for refund, the dispatch of the replacement product or the credit note.

Shipping and handling fees are not refundable